Frequently Asked Questions
Which nishan size should I choose?
Sizes run from a 10-inch handheld (S1) to an 18ft pole (S6). Bikes suit S2, cars S3–S4, shopfronts and yatra S5–S6. See our size guide for a full table; need something else? We make custom sizes (S7).
Do you offer Cash on Delivery (COD)?
Yes — COD is available up to ₹5,000 cart value (a small ₹40 handling fee applies). Prepaid (UPI/card) is also supported, and large or custom items may need advance payment.
How long does delivery take?
In-stock items dispatch in 24–48 hours. The delivery estimate at checkout comes from live courier serviceability for your pincode — we never invent dates. Store pickup at Khatu Mod is always free.
What is your return policy?
Unused standard items can be returned within 7 days of delivery. Genuine defects get a replacement or full refund including shipping — report with photos within 48 hours for the fastest resolution. Custom items are returnable for defects only.
Can I order in bulk for a group or yatra?
Yes — we love group and temple orders. Use our Bulk Orders page for live slab pricing, or request a quote and we'll respond within a day.
Are the products authentic?
Every product is real, photographed by us at our Khatu Mod shop, and either in stock or honestly marked made-to-order. We never show fake reviews, scarcity or photos.
Devotional questions about the Nishan & yatra? See the Devotee FAQ. Still have a question? Contact us — we’re here 9 AM–9 PM, 7 days.