Privacy Policy

1. Information We Collect

When you use our website or place an order, we may collect the following information:

Personal Information: Name, email address, phone number, delivery address
Payment Information: Processed securely by Razorpay — we do not store card details
Order Information: Products purchased, order history, delivery preferences
Device Information: Browser type, IP address, device type for improving experience
Communication: WhatsApp messages, emails, and support conversations

2. How We Use Your Information

Process and fulfill your orders
Send order updates via WhatsApp, SMS, and email
Provide customer support
Improve our website and services
Send promotional offers (only with your consent)
Comply with legal and tax requirements (GST)

3. Data Protection (DPDP Act 2023)

In compliance with the Digital Personal Data Protection Act, 2023:

Right to Access: You can request a copy of your personal data
Right to Correction: You can update or correct your information
Right to Erasure: You can request deletion of your account and data
Consent: We collect data only with your explicit consent
Data Breach: We will notify you within 72 hours of any data breach

4. Data Sharing

We share your information only with:

Razorpay: For payment processing
Shiprocket: For shipping and delivery
Gupshup/MSG91: For WhatsApp and SMS notifications
Government authorities: When legally required (GST, tax compliance)

We never sell your personal data to third parties.

5. Data Retention

Order data: 7 years (tax compliance requirement)
Account data: Until you request deletion
Marketing preferences: Until you unsubscribe

6. Cookies

We use essential cookies for cart functionality and login sessions. Analytics cookies help us understand how visitors use our site. You can control cookies through your browser settings.

7. Contact

For privacy-related inquiries:

Email: privacy@sssnb.in

Phone: +91 98765 43210

Address: Main Market, Reengus, Sikar, Rajasthan 332404